Tailor-made inclusion training programs for businesses and schools

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Communication across cultures is an essential requisite for doing business in the modern world. And here at Intercultural Understanding we aim to be a comprehensive facilitator of integrated cultural communication. We can provide extensive inclusion training that will help individuals and organisations develop their cultural competencies. 

Whether it be in the realms of education, not-for-profit or business sectors, Intercultural Understanding can effectively bridge the gap between cultures, assuring better and more fluid communication. We offer inclusion workshops, seminars and courses that focus on effective cross-cultural communication practices in business, student exchange programs and also professional relocation, study abroad programs, re-entry into the work force, train-the-trainer inclusion courses as well as many other solutions to further intercultural competence.

At Intercultural Understanding we also provide a consultancy service to help intercultural development from a personal and/or organisational perspective. Our Intercultural Development Inventory (IDI®) Guided Development programs help tailor our services to meet our clients’ needs. The assessment results garnered from the IDI® are used as a base from which to build on. 

We have a solid methodology based on developmental theories plus a strong cross-cultural foundation and extensive know-how via working with expats, study abroad students and staff. And also through our experience with professionals involved in sending and receiving individuals and groups as part of student exchange programs and also professional relocation. Thanks to this knowledge and familiarity with globality, Intercultural Understanding will help you in your personal and professional endeavors of achieving greater intercultural competencies. Contact us today for more information.


Our Services


We conduct workshops, seminars and courses throughout the year focusing on student exchange programs and also professional relocation, intercultural sensitivity, effective cross-cultural communication practices, training-the-trainer, as well many other topics that further intercultural competence development in education, not-for-profits and business.


With our IDI Guided Development® coaching we help our clients to successfully increase their intercultural competencies.


We offer training programs tailored to the needs of educational, not-for-profit, as well as business organizations. Our customized programs will result in a better understanding of your own culture or cultures, as well as those of the country or countries with which you interact.


Almendra Staffa-Healey was born in Granada, Spain to US American parents, and has lived extensively in both countries as a child and as an adult. She is a true Adult Third Culture Kid (ATCK) – a term that’s applied to adults who have been raised in a culture outside of their parents’ culture for a significant part of their development years-, and consequentially has pursued professional interests fitting with the global orientation of her upbringing.

Image of Bubión, Las Alpujarras in Granada.

Over the past fifteen years she has worked in the field of international and intercultural education and business. In addition to serving as Resident Director for a number of US university programs in Madrid, she has taught studio art and Spanish as a foreign language at a Public High School in New York City. Almendra combines her work in building intercultural competencies and understanding in education and business as Director of Intercultural Understanding, with her role as Madrid Director for EUSA Academic Internship Programs. She has prepared US students extensively for working in Spain and Spanish employers for hosting US interns.

Almendra’s professional focus is cross-cultural understanding through education and training. She co-authored En Clase, En El Trabajo, Entre La Gente, a book commissioned by the European Union’s Leonardo da Vinci Mobility Programme on perfecting foreign language, interpersonal and intercultural skills through internships abroad. For her own intercultural training she has received coaching from Michael Vande Berg, a well known interculturalist.

She has been actively involved in the study abroad sector and volunteers her time and her expertise to this community though her work with the Association of American Programs in Spain (APUNE), where she has served on the Board and been Vice President. She also serves the international intercultural community through her activities with the Society for Intercultural Education, Training and Research (SIETAR España).

Almendra is a Qualified Administrator (QA) of the Intercultural Development Inventory (IDI ®), one of the most widely used tools for assessing and developing intercultural competence at the individual, group, and organizational levels. She is experienced in facilitating IDI Guided Development through one-on-one coaching as well as with groups.

Almendra is also a Senior Facilitator of Personal Leadership (PL), a methodology based on the principles of Mindfulness and Creativity. PL has six practices that provide a step-by-step process to allow you to lead from the inside out by taking charge of your own reactions in situations of conflict and change. PL provides a framework for effective cross-cultural bridging in which you become aware of your own judgments, emotions, and physical sensations which results in greater resolve in decision making.

Almendra holds a Bachelor’s degree from New York University in Art History, an MBA from the Instituto de Estudios Bursátiles, an institution associated with the Universidad Complutense of Madrid and the Madrid Stock Exchange, and an MA from the Universidad Autónoma de Madrid in Anthropology.


Contact us to learn more about how our services can be adapted to the needs of your organization. We will be happy to provide you with a personalized solution.

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